Earlier this year I helped moderate a lively panel discussion on the social-media business and legal trends.

The panelists, who represented well-known brands, didn’t agree on anything. One panelist would make an observation, only to be immediately challenged by another panelist. Hoping to generate even more sparks, I asked each panelist to identify the issue that most frustrated him or her about social-media marketing. To my surprise, the panelists agreed that online trolls were among the biggest source of headaches. To read the full article, click here.